Ordering online

- How will I know if you received my order?
When you place an order on artby.com a confirmation will be sent to your registered email address. In the event that you have entered an incorrect email address, please contact our customer care team on customercare@artby.com

- How do I cancel my order?
You cannot cancel your order yourself but we can of course help you. The order can only be cancelled before it has been shipped. After that we cannot guarantee a cancellation. If you have requested a cancellation after the order has been shipped, you must return it for a refund instead

- I've added the incorrect shipping address, how do I change it?
Unfortunately you cannot update your shipping address yourself after the order has been placed. Please contact our customer care team at customercare@artby.com to change your shipping address. The shipping address can only be changed before the order has been shipped

 

Shipping and delivery

- From where do you ship?
All orders are shipped from the Artby studio in Sweden

- How many days does it take for my order to arrive?
Shipping usually takes between five and seven business days depending on country, but may take up to ten days for some destinations

- Is my package insured?
All items are insured against theft and accidental damage whilst in transit from the Artby studio to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance

- When will I receive my order?
The regular processing time is between three to five business days, and the estimated delivery time is depending on the country. For standard shipping, you should have your order within seven business days from placing the order

- Where does Artby deliver?
We currently deliver to all Scandinavian countries, all countries within EU, Switzerland, Norway and United States. At the checkout you will be able to choose your shipping country

- To which countries do you ship DDP?
We ship Delivery Duty Paid (DDP) to all countries within EU. We ship Delivered At Place (DAP) to Switzerland, Norway and United States

- How much duty and tax will I have to pay?
Unfortunately we cannot estimate how much duties you will pay. If your order is shipped Delivery Duty Paid (DDP) you will not have to pay any duties, but if the order is shipped Delivered At Place (DAP) your local customs should be able to estimate the price. Kindly note that for orders in the US we are obligated to collect state sales tax in California and New York

- How much do I pay for shipping?
During check out you will find the delivery costs for your country

 

Payment

- What payment methods does Artby accept?
We offer three different payment methods: PayPal, invoice and credit cards - credit cards are offered in all countries. At checkout you will see what payment methods we offer in your shipping country

- Is it safe to use my credit card online at Artby?
Your personal online security is important to us. To help ensure your shopping experience is secure we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. To ensure your information is kept private, we do not process or store any payment information in our database

- In which currency will my purchase be made?
We charge in different currencies in different countries. Most countries are charged in local currency while some other countries are charged in either Euro or USD. In the currency selection list on the board at the top of the site, you are able to decide what currency you will be charged in

- When will I be charged?
When you place an order with us, we place an authorization on the form of payment you used and the funds are temporarily reserved for your purchase but you are not actually charged. When your order has been dispatched, we will capture the funds from your account. Orders placed with PayPal and other HPP payment methods are captured immediately when the order is placed

- Why was my credit/debit card declined at checkout?
If your order attempt was declined, this can often be due to your bank. We suggest that you contact your bank or card-issuing company to ask if they have any kind of block on your card. If you receive another error message, please contact our customer care team and we will do our best assist you - customercare@artby.com

- Will there be any additional costs to my order?
Norway, Japan, South Korea, Hong Kong, USA & Canada are shipped on a DAP (Delivered At Place) basis, meaning taxes and import duties are not included in the final price. In those cases it might be additional charges. Orders within the European Union are shipped DDP and will not be subject to any additional charges. Countries outside the European Union are shipped DDU and additional charges may be added by your local customs

- Can I claim a tax refund on a purchase made online?
Unfortunately we currently do not offer tax refunds online. Please contact our customer service for further information on how to proceed

- I have a gift card certificate. How can I use it?
If you have a gift card certificate, you can simply use it by entering your gift card code in the second step of the checkout at the “payment” section. You will have a button called Gift Card, where you can enter your code. Please note that gift cards purchased online can only be used online and not in store. Gift cards bought in store can only be used in store and not online

 

Returns

- How do I return an item?
We offer full refunds if an unwanted product is shipped/postmarked within 14 days from when it was delivered to you. In order to receive a full refund, the item must be returned in its original condition. For quality reasons, the item is only returnable and exchangeable when seal is unbroken

- Can I return my online purchase at the Artby store?
Within 14 days of receipt, our flagship store in Sweden can accept returns of online purchases made in Sweden. You must bring your online order number in order to receive assistance, and our regular online return policy applies to any returns made in-store. The return address is: Artby, Kungsgatan 49, 903 26 Umeå, Sweden

- When do I get my refund?
When we have received and processed your return, you will receive an email notification. Normally it takes 4-5 business days before you can see the refund back on your account, depending on your bank/credit card/form of payment

 

Artists & Art prints

- Who are the artists?
Artby celebrates young talents as well as late-career artists with broad market acceptance. We collaborate with artists who sympathize with the Artby concept and bring edge to our product line

- How are the artists selected?
All artists are carefully handpicked. When selecting artists we look for a hardline integrity, a sense of creative urgency and a capacity to make a mark over time. The artists are selected by the head curator of Artby in dialogue with the Artby advisory board, consisting of highly credentialed art specialists and artists

- Can artists contact Artby for collaboration?
Yes. On a daily basis we are contacted by artists who are interested in collaborating with Artby. All requests should be sent to info@artby.com, and will be reviewed once a month

- Which kind of printing technique and materials are used?
The Artby editions are giclée prints and qualifies as fine art prints. They are produced and quality assured at the Artby studio, set up by leading printmaking experts and lighting engineers, and optimized for color calibration, digital test printing and critical print evaluation. We work exclusively with acid- and lignin free, heavyweight paper (308/310 gsm) and high density pigments. The Artby editions have archival quality and each art print has a life expectancy of 100 years

- 'Limited edition', what does this mean?
All our editions are exclusively made for and by Artby. Our limited editions are, as the term indicates, limited - when they are sold out, they can no longer be produced and sold. The editions are always approved by the artist and the printmaker in charge, numbered, and quality assured by Artby professionals

 

Brand and business

- What is the story behind the Artby brand?

Artby was established 2018 as a response to the traditional art market; a conservative market, prevalently reserved for the privileged few. We wanted to embrace the art market’s preference for uniqueness, selection and long-lasting quality. We also wanted to disrupt the market’s old-line structures, and simply make room for more. Today we collaborate with a selection on highly relevant artists

- Who are the founders of Artby?
Artby is founded by Karl Hardell and Sara Hardell Flagge

- Design philosophy?
Our aesthetic vision is to blend simplicity with non-stereotype expressions, and create long lasting items that are polished and untamed at the same time

- Sustainability?
As a brand and business we nurture responsibility. A main consideration is to reduce our negative impact, encourage sustainable consumption and contribute to cultural improvement - we support a refined and experimental art scene, that expands and literally finds its way into more people’s lives and homes

- Location?
Artby’s flagship store and studio is housed within a historical building in central Umeå, in the north of Sweden. The headquarters include the Artby studio, head office and showroom